Terms and conditions

Website information: These general terms explain the current website and enquiry process. The business should review them whenever its booking, pricing or service arrangements change.

About these terms

These terms apply to use of this website and to initial enquiries made with Beyond Living Group Ltd, trading on this site as Beyond Laundry. They do not replace any written quote, booking confirmation or service-specific terms supplied for an individual order.

Website information

Website content is provided for general information. We aim to keep descriptions useful and current, but availability, collection routes, item suitability, scope, price and timing must be confirmed directly before a service is booked. Links to third-party websites and platforms are provided for convenience and are not controlled by us.

Quotes and bookings

Quotes are based on the information supplied by the customer. Changes to item quantity, material, condition, access, postcode, property scope, timing or other relevant details may require the quote or service plan to be revised. A booking is not confirmed until the business has accepted the details and any required payment or deposit arrangements.

Customer responsibilities

Customers should provide accurate contact, access and item information; keep care labels attached where possible; disclose known damage, stains, delicate materials or special handling requirements; check pockets; and ensure that collected items can be handed over safely. Customers should not include prohibited, dangerous, illegal or contaminated items.

Item care and service limitations

Textiles can respond differently according to age, construction, previous treatment, wear and care instructions. The business may decline an item or requested process where it is considered unsuitable. No result should be treated as guaranteed unless it has been expressly agreed in writing. Existing damage, colour loss, shrinkage risk, weak fabric, concealed defects and permanent staining may limit the achievable outcome.

Collections, access and delays

Collection and return windows are subject to route, traffic, weather, access and operational conditions. Customers should provide a safe and accurate handover location and should not leave items unattended unless that arrangement has been expressly confirmed. Reasonable notice should be given if access or timing changes.

Prices, payment and cancellation

Current prices, payment timing, minimum orders, delivery charges, cancellation arrangements and any deposit requirements should be confirmed with the team before booking. Where work has started, a collection has been attempted, or costs have already been incurred, reasonable charges may still apply subject to the agreed booking terms and applicable consumer law.

Liability and complaints

Nothing in these terms excludes rights or liabilities that cannot legally be excluded. Any concern should be raised promptly with relevant details and supporting photographs where appropriate so it can be reviewed. Liability, where established, will be assessed in light of the service agreed, the item’s age and condition, and applicable law.

Contact and governing law

Questions or complaints can be sent to enquiries@beyondlivinggroup.co.uk or raised by calling 0161 706 1058. These general terms are intended to be governed by the laws of England and Wales, with disputes handled by the courts that have jurisdiction under applicable law.

Last updated: 20 July 2026