Privacy policy

Website information: This policy explains the current website and enquiry process. The business should review it whenever its services, providers or privacy practices change.

Who we are

This website is operated by Beyond Living Group Ltd, trading on this site as Beyond Laundry. The business address is Unit 21 Viaduct Road, Broadheath, Altrincham WA14 5DU, UK. Privacy enquiries can be made by emailing enquiries@beyondlivinggroup.co.uk or calling 0161 706 1058.

Information we may collect

We may receive information that you choose to provide when you contact us by telephone, WhatsApp, email or social media, or submit a collection request through this website. This may include your name, contact details, address or postcode, service requirements, item or property information, preferred timings, access instructions, and the content of your enquiry. We may also receive limited technical information about website visits, such as browser type, device type, pages viewed and approximate traffic patterns.

How information is used

Information may be used to respond to enquiries, prepare or discuss quotes, arrange services or collections, manage customer communication, maintain service records, improve the website, protect the website from misuse, and meet legal or regulatory obligations. We will not sell personal information.

Our lawful reasons for processing

Depending on the circumstances, information may be processed because it is necessary to take steps at your request before providing a service, to perform an agreed service, to meet a legal obligation, because the business has a legitimate interest in answering enquiries and operating safely, or because you have given consent where consent is required.

Sharing information

Information may be shared only where reasonably necessary with service providers that support communications, hosting, calendar-based collection-request administration, analytics, administration or professional advice, or where disclosure is required by law. A collection request may be recorded in the business’s dedicated Google Calendar so the team can review and confirm the requested timing. External providers process information under their own terms and privacy arrangements.

Retention and security

Personal information should be kept only for as long as reasonably necessary for the purpose for which it was collected, including service administration, legal, accounting or dispute-resolution requirements. Reasonable organisational and technical safeguards should be used, but no internet transmission or storage method can be guaranteed as completely secure.

Your data protection rights

Depending on the circumstances and applicable UK data protection law, you may have rights to ask for access to your personal information, correction, deletion, restriction, objection, portability, or withdrawal of consent. Requests can be sent using the contact details above. You may also have the right to complain to the UK Information Commissioner’s Office.

External links and policy changes

This website links to services including WhatsApp, Facebook, Instagram, email, telephone and maps. Their privacy terms apply when you use those services. This policy may be updated when the website, service providers or legal requirements change.

Last updated: 20 July 2026